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Blue Machines

Retail AI. Connect the order to the resolution.

Digital-first commerce needs recovery and returns at order volume. Marketplaces, distributors and durables brands need inbound support in every regional language, for buyers and sellers who still pick up the phone.

Explore the workflow ↓

From a service call to a scheduled repair

A conversation becomes a recorded action across your systems, with context carried through every handoff.

Illustrative journey · Studio process view

From a service call to a scheduled repair

Alex · Portland · voice conversation

“My appliance stopped working. Is it still under warranty?”

OrdersWarrantyService CRMTechnician calendar

Business goal

Resolve a service request with a confirmed repair slot

  1. 01Service call
  2. 02Warranty checked
  3. 03Ticket created
  4. 04Slot confirmed
Exception path

Warranty exception → service advisor

Evidence in Studio

Order record, warranty terms and technician availability

Next action

Share the appointment and keep the service record updated.

Agents in this journey

Check the order, guide approved troubleshooting and coordinate service.

Explore Agents

Customer approval and current availability are required before bookings or chargeable actions. Product scope and integrations are configured for each engagement.

Repair scheduling

An illustrative implementation: connect the source records, define permitted actions, and make the next step visible to the team.

  1. 01

    Service call

    Capture the fault and retrieve the customer’s order or product reference.

  2. 02

    Warranty checked

    Check warranty terms against the purchase record; route exceptions to an advisor.

  3. 03

    Ticket created

    Create the service ticket with troubleshooting already attempted and the relevant evidence.

  4. 04

    Slot confirmed

    Check technician availability, obtain customer approval and confirm the service appointment.

Build around the work your team already does.

D2C & quick commerce

Cart abandonment recoveryCOD-to-prepaid conversionReturn & refund supportDelivery exception callsRepeat-purchase nudges

Marketplaces, distribution & durables

Buyer–seller enquiry matchingMultilingual inbound supportSeller onboarding & verificationLead qualification for listingsWarranty claims & technician schedulingDealer & distributor order calls

Make the handoff as clear as the action.

Customer approval and current availability are required before bookings or chargeable actions.

Connect the systems of record

Orders · Warranty · Service CRM · Technician calendar

Measure the process

Repeat contacts · Appointment confirmation · Open service tickets

Agree a baseline, review exceptions, and approve workflow changes before rollout.

Set the deployment boundary

Agree model access, retention and action permissions for the workflow. Hosted, private-cloud and on-premises options are scoped to your requirements.

See AI at work in commerce & retail.

Illustrative use caseIndiaMartIND · B2B marketplace

Inbound buyer support for a B2B marketplace

An illustrative marketplace workflow captures the buyer’s requirement, retrieves relevant supplier records and shares the enquiry with the selected seller, preserving the conversation context.

Inbound at scaleRegional languagesLead qualification

Bring us one process. We’ll run it.

Start with a commerce & retail workflow, your source systems and a clear outcome.