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Blue Machines

Diagnostics AI. Connect every step around the test.

Coordinate lab appointments, home collection, approved preparation instructions and status notifications, with clinical questions routed to the care team.

Explore the workflow ↓

From a test enquiry to a confirmed collection slot

A conversation becomes a recorded action across your systems, with context carried through every handoff.

Illustrative journey · Studio process view

From a test enquiry to a confirmed collection slot

Olivia · Raleigh · voice conversation

“Can I book a home collection and receive the preparation guide?”

Test catalogueSchedulingLab systemMessaging

Business goal

Coordinate collection from booking to report notification

  1. 01Test enquiry
  2. 02Slot selected
  3. 03Preparation sent
  4. 04Collection recorded
  5. 05Report ready
Exception path

Clinical interpretation → care team

Evidence in Studio

Booking confirmation, collection status and report availability

Next action

Send preparation instructions and status notifications from lab events.

Agents in this journey

Book or reschedule collections and deliver approved preparation instructions.

Explore Agents

Clinical interpretation and critical-result escalation belong to the care team; agents do not diagnose. Product scope and integrations are configured for each engagement.

Home collection coordination

An illustrative implementation: connect the source records, define permitted actions, and make the next step visible to the team.

  1. 01

    Test enquiry

    Retrieve the requested test from the approved catalogue and capture collection preferences.

  2. 02

    Slot selected

    Check service coverage and available collection slots before confirming the booking.

  3. 03

    Preparation sent

    Send the approved preparation guide for the booked test through the agreed channel.

  4. 04

    Collection recorded

    Update the collection task from the lab or collection system’s recorded event.

  5. 05

    Report ready

    Notify the patient when the report is available; interpretation stays with the care team.

Build around the work your team already does.

Diagnostics

Home collection bookingAppointment remindersPreparation guidesReport-ready notifications

Make the handoff as clear as the action.

Clinical interpretation and critical-result escalation belong to the care team; agents do not diagnose.

Connect the systems of record

Test catalogue · Scheduling · Lab system · Messaging

Measure the process

Booking completion · Collection no-shows · Notification delivery

Agree a baseline, review exceptions, and approve workflow changes before rollout.

Set the deployment boundary

Agree model access, retention and action permissions for the workflow. Hosted, private-cloud and on-premises options are scoped to your requirements.

Bring us one process. We’ll run it.

Start with a diagnostics workflow, your source systems and a clear outcome.