Travel AI. Turn disruption into a confirmed next step.
Airlines, OTAs and hotels — high-volume booking support and proactive disruption handling, with booking context and approved service options available to the agent.
From a disrupted trip to a confirmed itinerary
A conversation becomes a recorded action across your systems, with context carried through every handoff.
Illustrative journey · Studio process view
From a disrupted trip to a confirmed itinerary
James · Seattle · voice conversation
“My flight changed. Can you help me find another option?”
Business goal
Help passengers reach a confirmed itinerary
- 01Disruption
- 02Options retrieved
- 03Customer chooses
- 04Booking confirmed
No suitable option → travel specialist
Evidence in Studio
Booking reference, fare conditions and customer approval
Next action
Send the confirmed itinerary after the booking system responds.
Agents in this journey
Explain available options and hand special requests to a travel specialist.
Explore AgentsConfirm availability and customer approval before changes; refunds follow the provider’s policy. Product scope and integrations are configured for each engagement.
Published customer story
Star Air · India
Passenger support, around the clock
Voice AI handles routine passenger enquiries while service teams focus on more complex requests. The article reports twice-as-fast response times.
Published May 15, 2026
Read case study →Disruption resolution
An illustrative implementation: connect the source records, define permitted actions, and make the next step visible to the team.
- 01
Disruption
Connect the incoming request to the booking and affected itinerary.
- 02
Options retrieved
Check available alternatives and applicable fare conditions in the booking system.
- 03
Customer chooses
Explain the available choices and obtain the customer’s approval before making a change.
- 04
Booking confirmed
Confirm the booking-system response before sending the revised itinerary.
Build around the work your team already does.
Travel & Hospitality
Make the handoff as clear as the action.
Confirm availability and customer approval before changes; refunds follow the provider’s policy.
Connect the systems of record
Booking system · Fare rules · Voice · Service desk
Measure the process
Time to confirmed itinerary · Specialist transfers · Unresolved disruptions
Agree a baseline, review exceptions, and approve workflow changes before rollout.
Set the deployment boundary
Agree model access, retention and action permissions for the workflow. Hosted, private-cloud and on-premises options are scoped to your requirements.
Bring us one process. We’ll run it.
Start with a travel & hospitality workflow, your source systems and a clear outcome.